Privacy policy

Mtlwmtlw handles personal information in connection with mtlwmtlw.com, purchases, and customer support. This policy describes the information used to operate the store and the choices and rights that may apply to you.

Information associated with a purchase

When you order or ask for support, we may process your name, contact details, billing and delivery addresses, order contents, payment status, transaction references, and correspondence. If you use an available account feature, we also process the information needed to provide it.

Checkout payment services handle payment credentials. We use payment confirmations and transaction records for order administration, returns, and refunds. Please do not send complete payment card numbers or account passwords by email.

Browsing can generate technical information such as IP address, browser and device details, pages viewed, and interactions with the website. Cookies and similar technologies may support the shopping cart, security, and preferences. Other uses depend on the services enabled and any legally required choices.

Reasons for processing information

We use personal information to manage purchases, arrange delivery and tracking, answer questions, handle returns and exchanges, and refund payments. Relevant records may also be needed for accounting, fraud prevention, security, dispute resolution, and legal obligations.

Where a lawful basis is required, handling an order generally relies on contract performance or steps you request before a purchase. Legal recordkeeping relies on applicable obligations. Security and fraud prevention may rely on legitimate interests, balanced against individual rights. We request consent where required for uses such as certain optional cookies or marketing communications.

Providers and other recipients

Providers supporting store hosting, checkout, payments, delivery, tracking, and customer support may receive information relevant to their work. A delivery provider, for example, needs the recipient's name and address to deliver a parcel.

If analytics or advertising tools are enabled, their use of information is subject to applicable requirements and choices. We may also disclose information when required by law, to respond to lawful requests, or to protect customers and the business in connection with security issues or disputes.

Your website and email choices

Manage cookies through your browser settings and any privacy controls available on the website. Blocking essential cookies may interfere with cart or checkout functions. Where consent is required for optional tracking, you may give or withdraw that consent.

If marketing messages are sent, use the unsubscribe option in the message or contact us to stop them. Necessary communications about orders, delivery, returns, exchanges, or refunds may continue.

Retention and protection

We retain information for its stated purpose and for applicable accounting, legal, or dispute-resolution requirements. The period depends on the information involved and whether a purchase or customer enquiry remains unresolved.

We use measures intended to protect information from unauthorized access and misuse. No online transmission or storage system is completely secure. Tell us promptly if you suspect misuse connected with a purchase.

Processing across borders

Service providers may process information outside your country. Where transfer safeguards are legally required, an applicable mechanism such as an adequacy decision or contractual safeguards is used. Contact us for details about safeguards relevant to your information.

Making a privacy request

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, restrict or object to processing, withdraw consent, or opt out of certain advertising uses. Legal exceptions may apply, including obligations to retain particular records.

Send requests to info@mtlwmtlw.com. We may verify your identity and will respond within the legal time limit that applies. You may complain to a competent supervisory authority, including the French data protection authority. Exercising a lawful privacy right does not reduce your customer rights.

Contact us if you believe a child has supplied personal information through the store. We will investigate and respond under applicable requirements. Avoid including unnecessary personal details in the initial message.

Contact and changes to this policy

For privacy matters, contact Mtlwmtlw at info@mtlwmtlw.com, 8043382837, or 23 Rue Marcel Dassault, Muidorge, Oise 60480, France.

We may revise this policy as operations or applicable requirements change. The current version will appear on this page, with additional notice where required. Changes do not remove rights connected with information already collected.